HALLS
A variety of civic halls which may be hired are conveniently situated across the borough. Facilities include bars, kitchens, stage production equipment and presentation equipment. Rooms have a variety of capacities. They are in Acton Town Hall, Ealing Town Hall, Greenford Hall and the Memorial Hall, Northolt. To book any of these halls, or just for a chat about prices and suitability, please call the number below or visit our web site
Phone 020 8758 5624
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HARASSMENT
The Council takes seriously all reports of racial harassment. If you are a private tenant or owner occupier contact the local police station or housing advisory service. If you are a council tenant, contact your local area housing office. If you are a council tenant and suffer sexual or any other type of harassment or domestic violence, contact your local housing office.
The Environmental Health and Consumer Services division is responsible for occupational health and safety in offices, shops, warehouses, restaurants, hotels and hostels in the borough. These workplaces are regularly inspected to ensure satisfactory working conditions, and many accidents reported are investigated to ensure safe working practices. Inspections are also carried out to prevent the risk of legionalla in commercial air conditioning units. Certified one day courses are provided on basic health and safety at work.
Environmental Health & Consumer Services Phone 020 8758 8940
E-mail:
Apply to the Information and Assessment Team on 020 8579 2424 for information on equipment, e.g flashing doorbell, TV loop system. See your local social services.
Learning Disability Team, Green Lane, Resource Centre, Green Lane. Phone 020 8566 2360.
Acton: W3, W4, W12, NW10 Town Hall, Winchester Street, Acton, W3 6NE. Phone 020 8579 2424 9am- 4.30pm.
Ealing & Hanwell: W5, W13, W7.Perceval House, 14-16 Uxbridge Road, W5 2HL. Phone 020 8579 2424, 9am - 4.30pm
Greenford / Northolt / Perivale / Southall UB2, UB5, UB6, UB7.301 Ruislip Road, Greenford. Phone 020 8579 2424 9am - 4.30pm.
For details on how to obtain a particular service please contact 020 8579 2424
HIGH SCHOOLS
Ealing has thirteen high schools offering a wide range of academic and non-academic courses, work experience schemes, liaison with local industry and courses linked with colleges. There are five community schools taking pupils from 11-16 and one community school, two voluntary aided schools and five foundation schools taking pupils from 11-19. For further information including a list of schools, contact the numbers below.
High Schools
Education Admissions Services
Perceval House
Ealing
14-16 Uxbridge Road W5 2HL
Phone: 020 8758 5430
Phone: 020 8758 5429
(Personal callers and telephone calls between 9am and 12 noon).
HIRE OF SCHOOL PREMISES
For information and advice about hiring school premises out of school hours contact the individual school.
HISTORIC BUILDINGS
The council is responsible for the management of Pitshanger Manor, Mattock Lane, Ealing, W5, a building of outstanding historic importance built by Sir John Soane. The manor is open as a museum from Tuesday to Saturday. Contact the Museum Keeper 579 2424 ext 42683. The council is also jointly responsible for the Gunnersbury Park Museum, Popes Lane, together with the London Borough of Hounslow. The museum is open in the afternoons only 992 1612. Other buildings of historic importance are on a statutory list and information about these is available on the number below.
Planning Services Phone 020 8758 5650.
EMail
HIV/AIDS
The Social Services Department will assess the social care needs of people affected by HIV/AIDS, and where necessary set up a range of confidential and quality services. To be put in touch with this service contact the duty officer at the IAT (Information and Assessment Team) 020 8579 2424. If you require a service for a child with HIV contact the Duty Officer at the Children’s Disability Team on 020 8579 2424. For more information contact the numbers below.
HIV (disabled facilities grants) Phone 020 8758 8016
Ealing Hospital Phone 020 8574 2444
The HIV and Housing Team provide confidential housing and welfare rights advice. Services are available for any individual living with or affected by HIV/AIDS in the borough of Ealing, regardless of whether you are working, are in receipt of benefits, are privately renting, are a Council/Housing Association tenant or own your home. For more information telephone 020 8758 8016.
HOLIDAY PLAYSCHEMES
The council runs a number of playschemes throughout the borough during the holidays. These are organised at playcentres, sports and leisure centres, libraries and community centres. For further details pick up a brochure in your local library or contact the numbers below. It also funds a range of playscheme activities run by voluntary organisations. Details from the Under Eights Section (see below).
Sports Development Team Phone 020 8758 5210
Play Services Manager Phone 020 8758 5745
Under Eights Section Phone 020 8758 5969
Home Buy is a government backed scheme set up to help Council tenants and priority waiting list applicants to buy a home on the open market with a local Housing Association. Funding for the scheme is limited.
Contact: Home Ownership Services on
020 8758 5801
020 8758 5854
020 8758 5855
A Home Care Service is provided based on assessment of individual needs. To obtain further information on this service, people should contact the (IAT) Information and Assessment Team or Children’s Disability Team.
In most instances staff at local offices should be your first point of contact for social services
Learning Disability Team, Green Lane, Resource Centre, Green Lane. Phone 020 8566 2360.
Acton: W3, W4, W12, NW10
Town Hall, Winchester Street, Acton, W3 6NE. Phone 020 8579 2424 9am- 4.30pm.
Ealing & Hanwell: W5, W13, W7.
Perceval House, 14-16 Uxbridge Road, W5 2HL. Phone 020 8579 2424, 9am - 4.30pm.
Greenford / Northolt / Perivale / Southall UB2, UB5, UB6, UB7.
301 Ruislip Road, Greenford. Phone 020 8579 2424 9am - 4.30pm.
For details on how to obtain a particular service please contact 020 8579 2424
HOME OWNERSHIP
The Home Ownership section provides iniformation and advice on Service Charge accounts, the Right to Buy and other Sales Schemes.
Contact Home Ownership Services on:
Right to Buy : 020 8758 5801
020 8758 5854
020 85758 5855
Service Charge Accounts: 020 8758 5320
020 8758 5317
020 8758 5849
HOME REPAIRS ASSISTANCE
Help is available to owner occupiers and private sector tenants who are in receipt of Housing Benefit, Council Tax Benefit, Income Support or Family Credit for minor works such as thermal insulation, 'Stay Put' for elderly people, 'Patch and Match' and Elderly Residents Adaptations schemes.
Home Repairs Assistance Phone 020 8758 5936
To enquire about residential accommodation for people who are elderly or physically disabled, for children, for people with a learning disability or mental disorder contact the Information and Assessment Team. Mental Health Resource Centre or Children’s Disability Team.
In most instances staff at local offices should be your first point of contact for social services
Learning Disability Team, Green Lane, Resource Centre, Green Lane. Phone 020 8566 2360.
Acton: W3, W4, W12, NW10
Town Hall, Winchester Street, Acton, W3 6NE. Phone 020 8579 2424 9am- 4.30pm.
Ealing & Hanwell: W5, W13, W7.
Perceval House, 14-16 Uxbridge Road, W5 2HL. Phone 020 8579 2424, 9am - 4.30pm.
Greenford / Northolt / Perivale / Southall UB2, UB5, UB6, UB7.
301 Ruislip Road, Greenford. Phone 020 8579 2424 9am - 4.30pm.
For details on how to obtain a particular service please contact 020 8579 2424
HOMELESSNESS
The council has a statutory duty to house homeless people who are defined as homeless under the law. If you are homeless or threatened with homelessness, contact the Housing Advisory Service, address below. In an emergency call the Out of Office Hours number.
Emergency Services (Out of Office Hours) Phone 020 8579 2424
Homelessness
Housing Advisory Service
Town Hall Annexe New Broadway
Behind Ealing Town Hall W5 4BY
Phone: 020 8758 8002
E-mail:
HOSPITAL LIBRARY SERVICE
For details call number below.
Library Service (Hospitals) Phone 020 8574 2444
HOUSEBOUND READERS LIBRARY SERVICE
The Library Service can bring books, talking books and cassettes to customers in their own homes. For further information call number below.
Housebound Readers Library Service Phone 020 8567 3385
HOUSEHOLD REFUSE
Refuse collection takes place weekly from all 118,000 domestic properties in the borough and supplies of black plastic sacks are delivered four times a year, except to those properties served by paladins. There is no limit to the number of sacks you can leave out for collection, although only one sack of garden waste is allowed. Please always tie your sacks at the top to avoid spillage and ensure they are placed within the boundary of your own property, near the road on the day of collection. Please do not place your sacks on the highway as this is an offence. Please recycle as must waste as possible. Never put hazardous substances in your refuse sacks and wrap all sharp objects. (A clinical waste service exists for items such as syringes and dressings). Contact number below.
Environmental Services Phone 020 8832 6464
HOUSES IN MULTIPLE OCCUPATION (HMO) REGISTRATION SCHEME
A HMO registration scheme operates in all wards of the borough. The scheme requires ALL HMO owners in the borough with a number of exceptions to register their properties with the council.
HMO Team Phone 020 8758 5938
E-mail:
HOUSES IN MULTIPLE OCCUPATION/HOSTELS/BED AND BREAKFAST ACCOMMODATION
A house in multiple occupation (HMO) is a house or flat occupied by more than one household. If you share accommodation with other people your house or flat may be an HMO. HMOs include hostels, guest houses, bedsits, houses converted into flats and shared flats. HMOs must have an adequate means of escape in case of fire. They must also have adequate cooking and personal washing facilities, be in reasonable repair and properly managed.
House in Multiple Occupation Phone 020 8758 5634
E-mail:
HOUSING ADVICE
The council's Housing Advisory Service provides advice and help on many problems including homelessness, domestic violence, housing waiting lists, legal rights of private tenants and responsibilities of private landlords/landladies. They also provide information on housing co-operatives and associations, eligibility for home improvement grants and other matters.
Housing Advisory Service Phone 020 8758 8002/appts 758 5939
E-Mail: mialto:[email protected]
HOUSING AREA OFFICES
Housing Area Offices are responsible for the management of rents, repairs and improvements to council owned properties in their area.
Acton Housing Office
Acton Town Hall
Winchester Street
Acton
W3
Tel: 020 8992 5566
E-mail:
Repairlink Freephone (during normal office hours) 0800 181 552
Ealing Housing Office
Dawley House (Ground Floor)
91-95 Uxbridge Road
Ealing W5 9TU
Tel: 020 8832 6300
E-mail:
Repairlink Freephone (during normal office hours) 0800 181 744
301 Housing
301 Ruislip Road
Greenford UB6 9SE
Tel: 020 8832 6100
Fax: 020 8832 6110
E-mail:
Repairlink Freephone (during normal office hours) 0800 181 541
Southall Housing Office
Fleming Road
Southall
Middlesex UB1 3RP
Tel: 020 8571 1282
E-mail:
Repairlink Freephone (during normal office hours) 0800 614 746
HOUSING ASSOCIATIONS
In general, housing associations do not accept direct applications. Housing associations provide rented housing to people applying to the council for housing. If you apply for housing from the council, you may be offered a home provided by a housing association. A few associations may take direct applications from people with special needs (for example elderly people).
HOUSING BENEFIT/COUNCIL TAX BENEFIT
If you pay rent or council tax you may qualify for help, particularly if you are on a low income or getting Income Support. Claims for housing benefit and council tax benefit should be made to the Benefits Section. The main benefits reception is in the 'village' behind Ealing Town Hall and is open to the public between 9am-4pm Mon-Fri. There is also a benefits reception point at 301 Ruislip Road, Greenford. This office is open to the public from 9.30am-4pm Mon-Fri. The benefit office addresses and telephone numbers are listed below.
Housing and Council Tax Benefits Office, PO Box 4, Town Hall Annexe, W5 2YX.
Telephone Number: 020 8758 5111
E-mail address:
HOUSING EXCHANGES
Council tenants may be able to swap their home with another council or housing association tenant, if the council agrees. Contact your local housing office.
HOUSING IMPROVEMENTS (COUNCIL HOUSING)
A planned programme of improvements, major repairs and cyclical decoration works to individual properties, and whole estates is organised and managed by the Housing Investment Team. For information about the current programme, phone 020 8832 6410.
HOUSING SERVICE
The council's housing service provides for council tenants, private tenants, homeless families and home owners. If you live in the borough of Ealing and you are over 18 years old, you can apply to go on the Housing Register to be considered for council or housing association property. If you are an elderly person living in Ealing, you can apply for Sheltered Housing. Application forms are available from address below. A drop-in service is available at this office but you may have a long wait.
See also: Council Tenants, Emergency Repairs, Harrassment, HIV/AIDS, Home Ownership, Homelessness, Housing Advice, Housing Area Office, Housing Associations, Housing Benefit, Housing Exchanges, Housing Improvements, Mental Health, Tenants - Private, Records (Access To Housing), Regeneration, Regeneration/urban renewal projects, Rents (Council Tenants), Repairlink, Right to Buy, SCAN, Service Charges, Shared Ownership schemes, Sheltered Housing, Tenants Associations, Transfer.
Housing Applications
Town Hall Annexe New Broadway
Ealing W5 2BY
Phone No:
020 8280 1247
020 8280 1284
020 8280 1253
E-mail: http://www.ealing.gov.uk/a-z-services/az-h.htm#List%20of%20Services
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